In-Class Writing: Letter to solve problem

To the manager of Gambradellas:

Last night my family and I had an extremely unpleasant experience at your restaurant. I am a frequent diner at your location and enjoy your menu as well as your service, which is why I feel the need to write this letter to you; not only should drawing your attention to this issue be beneficial to your business, but should hopefully be beneficial to your continued services which I once enjoyed.
One of your waiters was extremely rude to myself and my guests, causing a scene that embarrassed us and created an uncomfortable environment for those around us as well. What I had expected to be a normal, pleasant evening, was quite the opposite from beginning to end. I am not sure how you normally handle these situations, but my advice to you is to take serious consideration into continuing with this employee; their actions were inexcusable and the customer should never feel the way your waiter made my guests and I feel last night-- the customer, as they say, is always right.
I enjoy your restaurant and would like to continue doing so; please take my suggestions into consideration as they are from a loyal customer.

Ashley Johnson